Quality as a Differentiator

Well, all these time I was thinking that quality could be considered as a differentiating factor. But after attending yesterday's session at the QUALITY SUMMIT organized by SLASSCOM, I understood that quality is one of the critical factors that help in differentiation, but it is not the only factor that could be called a differentiator.

The summit was indeed a very good starting point for us Sri Lankan quality practitioners to start thinking on different aspects of quality. It had some very good ingredients which brought in wide variety of experiences.

The emphasis on 'NO MODEL IS PERFECT' by one of the guest speakers is what impressed me a lot. Very often we get to come across different models which we think is going to help us. But, unless we try to alter it or use it in the way that it could bring us BUSINESS VALUE and CUSTOMER DELIGHT, the adoptions would become a disaster.

From yesterday's summit I learned two important things:

1. No Model is Perfect
   
2. Quality is not the ONLY differentiator, but a critical element in differentiating.
   

And l should appreciate the organizers for putting up such an event in Sri Lanka. It was a very good start. Hope it would continue every year. Also, with the little bit of experience that I have gained in the industry, I would suggest that SLASSCOM could call for case studies and papers and then choose the best for the presentations. So that the best of the best will be presented and the speakers would put more effort on their presentations.